Returns & Refunds:
We will be glad to accept all returns of products directly purchased from us, subject to the following policy and procedure:
All products must be returned within 30 days of purchase.
No refund will be made where more than one-third of the product has been used.
Shipping charges must be paid by the customer.
All gift and complimentary items sent with the purchase must be returned to receive any refund.
Products sold as non-refundable cannot be returned.
A return merchandise authorization (RMA) must be requested by calling 949-287-5699, or contacting us by email at firstname.lastname@example.org. You will be requested to provide us your order number, product to be returned and reason for return.
An email with RMA will be sent to you by our customer service.
All returns must be accompanied by copies of sales order or invoice and our RMA email.
The product must be packed in the original packaging and must include any promotional items that may have been included with your order, such as a gift with purchase, etc.
The items must be shipped within 2 weeks from the receipt of the return authorization (RMA); using a trackable method. We are not responsible for any lost packages.
Return products to: ANJALI MD Skincare, Inc., Attn: Returns Department, 2620 Walnut Ave Unit D, Tustin, CA 92780
All returns are subject to inspection. Allow 2 weeks for the return to be processed. Shipping charges are non-refundable. If you paid with a gift card and credit card, the credit will first be applied to the gift card, and then to your credit card.
Any returns sent to us without a return merchandise authorization (RMA) cannot be processed or refunded. Returned products that do not comply with our return policy will not qualify for a refund, and may be returned back to the customer at the customer's expense or destroyed by us ten days after notification.
If you have any questions, please contact our customer service at 949-287-5699 or by email at email@example.com.