For information about shipping, subscriptions and refunds please read our following policies. For quick answers to common questions, check out our FAQ page. For the most up to date shipping terms and offers go to our Shipping Info and Offers.

Shipping Policy

The prices do not include customs duties, VAT, and local sales taxes. We are not responsible for any deliveries that may be affected by customs, natural occurrences, transfers from UPS/FedEx/USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

For more information see: Shipping Info

Subscription Policy

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Refund Policy

We will be glad to accept all returns of products directly purchased from us, subject to the following policy and procedure:

All products must be returned within 30 days of purchase.

No refund will be made where more than one-third of the product has been used.
Shipping charges must be paid by the customer.

All gift and complimentary items sent with the purchase must be returned to receive any refund.

Products sold as non-refundable cannot be returned.

Buying Several of the Same Item:

In any order that includes multiple items of the same product, only the 1st item of the same product may be returned.  The others are non-refundable and cannot be returned.

For example, if the order is for 6 Cleansers and 1 Eye Cream, only 1 Cleanser and 1 Eye Cream are eligible for return.  The remaining 5 Cleansers are non-refundable and cannot be returned.  

International Orders:

Orders shipped to any international address (outside the US) are non-refundable and cannot be returned. 

Return Instructions:

A return merchandise authorization (RMA) must be requested by calling 949-287-5699, or contacting us by email at customercare@anjalimd.com. You will be requested to provide us your order number, product to be returned and reason for return. 

An email with RMA will be sent to you by our customer service. 

All returns must be accompanied by copies of sales order or invoice and our RMA email.

The product must be packed in the original packaging and must include any promotional items that may have been included with your order, such as a gift with purchase, etc. 

The items must be shipped within 2 weeks from the receipt of the return authorization (RMA); using a trackable method. We are not responsible for any lost packages.

Return products to:

ANJALI MD Skincare, Inc.,
Attn: Returns Department,
2620 Walnut Ave Unit D
Tustin, CA 92780

All returns are subject to inspection. Allow 2 weeks for the return to be processed. Shipping charges are non-refundable. If you paid with a gift card and credit card, the credit will first be applied to the gift card, and then to your credit card.

Any returns sent to us without a return merchandise authorization (RMA) cannot be processed or refunded. Returned products that do not comply with our return policy will not qualify for a refund, and may be returned back to the customer at the customer's expense or destroyed by us ten days after notification. 

If you have any questions, please contact our customer service at 949-287-5699 or via chat in the bottom right hand corner of our website.